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Let’s Understand!

What is Conversion Rate Optimization?

In simple words, conversion rate optimization helps you get more conversion, which means converting your visitors (browsing your website) to paying customers (clicking your product to purchase). Therefore, the higher your conversion rate is, the more your sales will be.

Optimize

Optimize your website and boost your sales/leads like never before with our proven conversion rate optimization tactics.

Conversion

Get higher conversion by converting your users into paying customers, from Point A (Browsing Website) to Point B (Taking Action).

Revenue

You’re all set to get a tremendous amount of leads/sales from the conversions and to grow your business.

Here are the

Benefits of Conversion Rate Optimization

Even if it does not directly benefit from attracting web traffic or getting good rankings in search engines, it has some potential benefits for digital presence:

  • Enhanced Customer Understandings
  • You Can Increase Your Sales
  • You Can Lower Your Customer Acquisition Cost
  • You Can Boost Your SEO
  • It’s a secret weapon for your competitors
  • Influences your current website traffic
Here are some

Here are some CRO hacks to
boost sales

Conversion Rate Optimization is focused on pursuing more of your website visitors to take the desired action you want them to take on a webpage, website or within a campaign.

01. Apply persuasive and Improved Copy

The Internet is a visual place. But you still need to create some stellar copy. Your copy should be engaging and formatted in a way that will capture the scanners.

Keep pertinent information towards the top of your piece and use subheadings that allow your scanners to easily identify the sections that are important to them. Another easy way to improve your copy is to write with your target customer in mind.

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02. Make Navigation Simple & Easy, So Visitor Can Easily Find Product

If you walked into a brick-and-mortar retail store that had its products strewn about haphazardly, you almost certainly would turn right around and walk out.

Well…the same goes for your eCommerce store: If your visitors aren’t able to find what they’re looking for quite literally at the click of a button, they’re going to navigate away to a competitor’s site almost immediately. Take a look at this example from flipkart on your right :

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03. Optimize Your Website Loading Speed

Your website loading time should be below tolerable attention thresholds—ideally less than 3 seconds. If your website takes too long to load, many potential customers won’t bother to wait. “A study at Amazon showed a 1% decrease in sales for every 0.1s decrease in response times” (Kohavi and Longbotham 2007). According to studies by the Aberdeen Research Group, the average impact of a 1-second delay meant a 7% reduction in conversions”

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04. Use High Quality Images & Video on Your Product Pages

Think about what you want to see when you are shopping. When you are shopping online, you can’t touch the product or try it on. The best thing you can do is show detailed images or videos so that the customer knows exactly what they are getting.

We suggest using high-quality images and videos on the product pages as that helps the user visualize the product better and increases conversion rates.

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05. Be As Informative As Possible

If you want your prospective customers to feel comfortable doing business with you, you need to keep them ‘in the know’ in many regards.

As we said earlier, robust product descriptions are a must. Since your potential customers aren’t able to physically handle your products before they purchase them, it’s your job to use your product descriptions to bring them to life.

Not only that, but sometimes, as in the example given here, it’s necessary to provide a robust description anyway.

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06. Make Your Website Responsive

Think about what you want to see when you are shopping. When you are shopping online you can’t touch the product or put it on. The best thing you can do is show a detailed image or video so that the customer knows exactly what they are getting.

We suggest using high-quality images and videos on the product pages, as that helps the user visualize the product better and increases conversion rates.

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07. Turn Browsing into Buying with Remarketing Ads

Do you know that more than 90% of the people return from an e-commerce site without converting on their first visit? On average, more than 49% of people take at least 2 website visits before making a purchase! Online shopping carts are abandoned over 70% of the time.

Remarketing helps you optimize on your conversions outside your website. Both Google & Facebook offer remarketing through their respective platforms.

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08. Let Customers Know Your Website is Safe

This is subtle, but a really big deal. You need to build a certain level of trust in short amount of time for customers to be willing to enter their credit card information on your website. Split tests have shown that trust signals can significantly increase conversion — so don’t miss out.

Finding ways to enhance your on-site trust and credibility should be the basis for many of your conversion rate optimization activities.

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09. Make Your CTA Bold & Clear

Your e-commerce site will have several calls-to-action (CTA).

These are the elements on your site that direct visitor attention and tell them where to go and what to do. You can use text, but colorful buttons will definitely serve you better. As much as possible, you’ll want your CTAs to appear above the fold. Your CTA buttons should draw attention without being obnoxious. Even the button color for a CTA can impact its effectiveness.

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10. Provide Customers Reviews / Testimonial

Ever heard the statement ‘Facts Tell, but Stories Sell’? Well, it’s true. Testimonials are way more powerful than just a list of features.

Prove your product works by using real testimonials.

Start by offering your product for review to prominent review websites (that give honest reviews) and use this as a starting point for your testimonials.

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11. Increase the Number of Your Landing Pages

Websites with more landing pages convert more visitors into leads. Having more landing pages means you can make more personalized offers, and search engines can send more targeted traffic to different landing pages.

A study by Hubspot found that companies with 10 to 15 landing pages generate 55% more leads than companies with fewer than 10 landing pages.

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12. Add Live Chat Support

Live chat is one of the most satisfying customer service channels. Your potential customers may have the final question before they purchase your product or service. Offer live chat to alleviate any concerns potential customers may have.

Particularly for the complex and expensive products, live chat can mean the difference between a sale and an abandoned cart. Intuit boosted their conversions 211% just by using this technique.

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13. Exit Intent Pop Up

The beauty of exit intent technology is that the popups won’t appear until it is determined that the visitor is actually about to leave the site. This allows visitors to do what they came to do on your site, without being disturbed by annoying popups.

We suggest adding a popup that appears when the user is about to bounce from a page. Exit-intent helps to reduce bounce rate, is easy to set up, and works well to increase conversions every time.

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14. Custom 404 Page

A 404 page is what a user sees when they try to reach a non-existent page on your site. … A good custom 404 page helps people find the information they’re looking for, and also provides other helpful content that encourages people to explore your site further.

By creating custom 404 page, You can convert more users into a customer by using Upsell techniques.

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15. Include FAQ Page

Put yourself in the visitor’s shoes and ask yourself what questions you might have asked as a visitor then answer them on your FAQ page.

People want to get more and more information before they purchase any product or service. Add a FAQ page on your website to answer the every questions your visitors generally ask.

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01. Offer Free Shipping

Online shoppers have come to expect a certain standard thatthey have grown accustomed to on Amazon. If your store doesnot offer free shipping, customers are going to look elsewhere,period.

In today’s market, free shipping is an absolute must! Think youcan’t offer free shipping? Keep in mind that this is often apsychological game. Increase your product prices to covershipping cost if that’s what needs to be done.

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02. Allow Shopping Via Social Media Platforms

While simply advertising and/or creating an organic presenceon channels such as Facebook and Instagram aren’t exactlyanything new, more and more eCommerce companies areturning to these channels to actually sell their products directlyto their followers.

This is an especially lucrative venture if the products you offerfall in line with the type of content that’s typically shared onInstagram.

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03. Implement upsells, cross sells and downsells

Sometimes your customers want to spend more money — and they won’t spend any less than they anticipate. You don’t need us to tell you that you need to be taking full advantage of these opportunities.

On the other hand, sometimes your customers definitely will want to curb their spending and opt for the less-expensive version of a certain product.

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04. Optimize Product Descriptions

Your product descriptions should be able to speak to your customers. They should answer the pain points of your shopper as well. I’m talking about textual formatting.

A great product description is not just witty and good content but also the way it’s been presented. 87% of shoppers rate product content is extremely or very important when deciding to buy. 50% have returned an item they bought online because it didn’t match the product description.

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05. Use Scarcity, urgency & exclusivity to your advantage

Speaking of hot-ticket items that are currently flying off your shelves, implementing tactics such as scarcity, urgency, and exclusivity can be great ways to get your potential customers to make a purchasing decision — and do it quickly.

With scarcity, you’re communicating to the consumer that there are finite number of a certain item left in stock & you arent exactly sure when the next shipment will come in :

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06. Keep The Best Selling Products Above The Fold

Feature your best-selling and most profitable products in the above the fold area of your website. This applies to your home page and category and product pages.

As a result, most of your visitors will get their desired product or service once they will arrive on your site. If they find the desired product or service upon arrival, it will make them to stay on your site to take the action.

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07. Provide Multiple Product Images

Your visitors want to see what your product looks like from different angles and what it looks like when it is being used.

As online shoppers can’t touch or see the products physically, having lots of images from different angles will help them to view the product more closely.

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08. Be Competitively Priced

If you are selling brand-name items that a lot of other stores offer, unfortunately, you need to price your products at or below the average price in order to compete. Be sure to adjust your prices frequently to see what resonates.

Also, know that the quality of your marketing and imagery will heavily influence the price someone is willing to pay.

Fitness brands like Lululemon and Outdoor Voices have done this extremely well.

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09. Provide Multiple Discount Options

Perhaps the only better than a discount, in the eyes of the consumer, is the ability to customize the discount they’re about to receive.

On the other hand, it’s quite disappointing for a consumer when they receive a coupon or offer in their email, load up their virtual shopping cart…and then realize the offer doesn’t apply to their purchases.

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10. Reminder To Wishlist

A great way to engage with “digital window shoppers” .shoppers just browsing on your website is to add a “Wishlist”.

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11. Add Filters to Your Category Pages

Filters are crucial in helping your customers navigate and drill down to the right products. Do research & find out what are the different questions your customer share about products &create filters on your category pages for them.

For example, if one of your customers’ main objections to purchasing products is price, you can create a price filter on the category page and eliminate their objection by filtering for products they can afford.

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12. Make your “Add to Cart” and “Buy Now” buttons prevalent

Sometimes a user is thinking of buying and can be further prompted to do so by an actionable button that says exactly what to do and that stands out from all the other surrounding text and images. The absence of these buttons is often the result of marketers overthinking things. As long as you’re not obnoxiously hitting people over the head with CTAs, I’d worry first about losing conversion by not making these buttons easy to access.

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13. Optimize Your Checkout Process

First and foremost, offer a guest checkout option. I know it’s great to get registered customers on your site, but with more and more people using smartphones to make purchases it sometimes just isn’t feasible to register.

Sometimes all they want is to buy some leggings. Over a third of the people who abandoned carts in 2016 did so because they didn’t want to create an account or had other issues with a complicated checkout process.

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14. Customize Checkout Page

First and foremost, offer a guest checkout option. I know it’s great to get registered customers on your site, but with more and more people using smartphones to make purchases it sometimes just isn’t feasible to register.

Sometimes all they want is to buy some leggings. Over a third of the people who abandoned carts in 2016 did so because they didn’t want to create an account or had other issues with a complicated checkout process.

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15. Offer the Option of a Guest Checkout

First and foremost, offer a guest checkout option. I know it’s great to get registered customers on your site, but with more and more people using smartphones to make purchases it sometimes just isn’t feasible to register.

Sometimes all they want is to buy some leggings. Over a third of the people who abandoned carts in 2016 did so because they didn’t want to create an account or had other issues with a complicated checkout process.

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16. Establish Credibility and Social Proof

Establishing Credibility is critical in getting people to buy from your website. Shoppers just will not purchase something they don’t trust.

Establishing trust and credibility takes time, but here are some things you can do now to help accelerate that. Boost YourCustomer Reviews, Offer Free Refunds, Have an Easy to understand of Return Policy, Contact Information Visibility &Security Badges

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17. Send traffic to a landing page not a product page

“Send traffic to a dedicated landing page, NOT a product page,” says Brian Lenney. “It’s amazing to me how many campaigns still direct paid traffic to a product page or worse, the home page. Stop it. Just stop.”

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18. Show estimated Delivery Date on Product page

First and foremost, offer a guest checkout option. I know it’s great to get registered customers on your site, but with more and more people using smartphones to make purchases it sometimes just isn’t feasible to register.

Sometimes all they want is to buy some leggings. Over a third of the people who abandoned carts in 2016 did so because they didn’t want to create an account or had other issues with a complicated checkout process.

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19. Provide multiple payment and delivery options

Regarding delivery options, you essentially want to offer your customers a trade-off between cost and efficiency: If they’re willing to pay more for shipping, you want to be able to deliver their shipment as quickly as possible; if they’re willing to wait, you want to be able to offer cheap, or even free, shipping.

You do not want to lose out on sales because of a logistical issue regarding payment or delivery.

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20. Live User Signup/Download /Purchased Notification

Sometimes all they want is to buy some leggings. Over a third of the people who abandoned carts in 2016 did so because they didn’t want to create an account or had other issues with a complicated checkout process.

First and foremost, offer a guest checkout option. I know it’s great to get registered customers on your site, but with more and more people using smartphones to make purchases it sometimes just isn’t feasible to register.

Integrate this onto your web page

21. Let Customers Know Your Ecommerce Store Is Safe

Finding ways to enhance your on-site trust and credibility should be the basis for many of your conversion rate optimization activities.

This is subtle, but a really big deal. You need to build a certain level of trust in a short amount of time for customers to be willing to enter their credit card information on your website. Split tests have shown that trust signals can significantly increase conversion — so don’t miss out.

Integrate this onto your web page

22. Optimize Your A/B Tests

You should start running various A/B tests once you have your website up and running to determine which version drives more conversions through your website.

You can run A/B testing with almost anything on your website like homepage layouts, call-to-action buttons, headlines, ad texts, form fields, form length, and so on.

If the results did not turn out what you had expected, you can always go back to what you had before.

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23. Include a Product Guarantee

For instance, adding a badge saying 30-day money-back guarantee will help you with sales, and don’t worry, if your products are good and you’re confident in them, almost no one will ever use this guarantee.”

”To improve your e-commerce conversions, it should be a no-brainer for your visitors to purchase from your site,” says Jonathan Aufray of Growth Hackers Agency. “Adding a guarantee for your products will substantially increase your sales.

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24. Allow Customers To Review Products

You could even offer customers a coupon code or other type of incentive next time they purchase as a reward for providing a review. Ask the customer to voice any complaints to you so you have the opportunity to address any issues will help you receive more positive reviews.

Why do so many people buy from Amazon? Because of the reviews. Remember the last time you went to buy a product online. Did you search for reviews before buying?

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25. Measure Your Ecommerce Conversion Rate Success

There is more than just increasing conversions, though, as you want to make sure your value per customer or bottom line is increasing as well.

BigCommerce tracks your store’s conversion rates day over day, week over week, month over month, quarter over quarter, year over year & in any customizable way you want to see it. You can view this easily on your dashboard, or on the analytics dashboard.

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26. Show The Success Metrics

Make sure you show the exact number to your visitors. By telling the exact number you can earn the visitor’s trust. For example, 91 Conversion Optimization Tips vs. Lots of Conversion Optimization Tips — which one do you think is better? Basecamp uses this technique perfectly.

This includes showing the number of successful users of your product. Imagine, your product is used by 10,000 people, and if you display this information, it will motivate new visitors to use your product. 10,000 people can’t be wrong! This is what they will think.

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27. Abandoned Cart

Remind customers who have left items in their shopping bag with automatic emails at set intervals

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28. Follow Up Emails

Automatically email customers who buy specific products and ask for a review or suggest other products they might like.

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29. Review Rewards

Get more product reviews by offering discounts for reviews. Limit the discount based on how many reviews are posted and by the rating given.

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30. Wishlist Marketing

Send timed wishlist reminder emails and notify when a wished product goes on sale. Uses WooCommerce Wishlists or YITH Wishlists

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31. Birthday Emails

Delight customers with a special birthday offer with the Automate emails

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32. Personalized Coupons

Generate dynamic personalized coupons for your customers that increase purchase rates

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Conclusion

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